Frequently Asked Questions
Everything you need to know about your PlanetBox experience.
What materials are used in PlanetBox products?
All our products are crafted from high-quality, food-grade stainless steel that is naturally BPA-free, lead-free, and phthalate-free to ensure your family's safety and environmental sustainability.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
Are PlanetBox lunchboxes dishwasher safe?
Yes, our stainless steel lunchboxes are designed to be top-rack dishwasher safe. We recommend hand-washing any decorative magnets or silicone accessories to prolong their lifespan.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer a warranty on your products?
We stand by our quality with a 5-year warranty on all stainless steel components and a 1-year warranty on soft goods like carry bags and pods against manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.